It’s nice having heat again.
And a big “fuck you” to the guy I called first, who came on Friday, said he had to go back to his shop for some information, and then more or less never called me back, leaving me with no heat for four days. Yesterday, after one last effort to get him to pull his head out of his ass, I gave up and called someone else. I’m just waiting to see if the first guy has the audacity to call back now (or to send me a bill for his “house call”). Guess the economy’s in pretty good shape if he can afford to piss off potential long term clients that way.
The sad thing is that I’m largely starting to expect “no discernible customer service at all” as the default in most situations.