Observation du jour, after a mildly unpleasant Friday: why do so many ad agencies and design firms (disctinctions blur these days) have such a nagging tendency to find the absolute most complicated manner possible of completing any given task? I suppose it’s an easy way to maximize billable hours, which is probably why they also get so bloody territorial about it when you call them on it.
No, I’m not going to be any more specific, because I plan to take a lot of business away from this particular firm as a result of my class, grace under pressure, and old-fashioned customer service skills. Not to mention my humility.
It’s 9:00. May I have my weekend now, please?
