The day from hell (part one, I guess…) Fifteen hours of unloading boxes, moving heavy objects, and trying to piece together a schedule for the weekend. I hit double-time around 6PM. It’s amazing how much one group of people can accomplish when working in panic mode. Of course this is the theme most central to the success of the service inustry today: too few people doing too much work in an environment of constant interruptions and insane and unreasonable customers.